Frequently Asked
Questions

pub 504 requires KYC (Know Your Customer) verification before processing withdrawals. Accepted documents include:

• Philippine National ID (PhilSys)
• Passport (Philippine or foreign)
• Driver's License issued by the LTO
• SSS, GSIS, or Unified Multi-Purpose ID (UMID)
• Voter's ID or PRC ID

Upload clear, unobstructed photos of your ID through the Account Verification section. Our team reviews submissions within 24–48 hours on business days.

On the pub 504 login page, click "Forgot Password?" and enter the email address linked to your account. You'll receive a password reset link within a few minutes. Check your spam or junk folder if it doesn't arrive in your inbox. The reset link is valid for 30 minutes. If you continue to have trouble, contact our support team at [email protected].

No. pub 504 strictly enforces a one account per player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact our support team immediately to resolve the issue.

Log in to your pub 504 account and navigate to Account Settings > Personal Details. You can update your contact number, address, and preferred language there. Note that your registered name and date of birth cannot be changed after verification — these must match your government-issued ID. For name corrections, contact our support team with supporting documentation.

pub 504 supports a wide range of payment methods popular with Filipino players, including:

• E-wallets: GCash, PayMaya (Maya), ShopeePay
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: Selected digital currencies (subject to availability)

All deposits are processed in Philippine Peso (₱) unless otherwise specified.

Most deposits via GCash and PayMaya are credited to your pub 504 account instantly or within a few minutes. Bank transfers via InstaPay or PESONet may take up to 30 minutes during business hours. Over-the-counter payments are typically processed within 1–2 hours after the transaction is confirmed. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

Yes. The minimum deposit at pub 504 is ₱100 for most payment methods. Some methods such as over-the-counter payments may have a slightly higher minimum due to processing fees. There is no maximum deposit limit for standard accounts, though VIP players may have elevated limits. Check the Cashier section of your account for the most current limits applicable to your chosen payment method.

pub 504 does not charge any fees on deposits from our end. However, your bank or e-wallet provider may apply their own transaction fees — for example, GCash charges a small fee for certain transfer types. We recommend checking with your payment provider before depositing. Any third-party fees are outside pub 504's control and cannot be refunded.

Log in to your pub 504 account, go to Cashier > Withdraw, select your preferred payout method, enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit where possible. Make sure your account is fully verified (KYC complete) before submitting a withdrawal request — unverified accounts cannot process payouts.

Processing times vary by method:

• GCash / PayMaya: Within 1–3 hours after approval
• BPI / BDO / Metrobank (InstaPay): 1–6 hours on business days
• PESONet bank transfer: Up to 1 business day
• Cryptocurrency: 30 minutes to 2 hours depending on network congestion

pub 504 aims to approve all withdrawal requests within 24 hours. VIP members enjoy priority processing with faster turnaround times.

The minimum withdrawal at pub 504 is ₱200. Standard daily withdrawal limits apply depending on your account tier. VIP members have significantly higher limits. If you need to withdraw a large amount that exceeds your current limit, contact our support team to discuss options — we work with high-volume players regularly and can accommodate reasonable requests.

Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, a mismatch between your account name and the payout account name, or a pending security review. pub 504 will notify you by email with the specific reason. Resolve the flagged issue and resubmit — our support team can guide you through the process if needed.

pub 504 offers a full lineup of games for every type of player:

• Casino: Live dealer baccarat, roulette, blackjack, and poker tables
• Slots: Hundreds of video slots from top providers with progressive jackpots
• Bingo: Online bingo rooms with multiple speed variants
• Snooker: Snooker betting and virtual snooker games
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

New games are added regularly — check the pub 504 Casino section for the latest additions.

Yes — pub 504 is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit pub 504 on your phone's browser, log in, and play. The interface automatically adjusts to your screen size for a comfortable gaming experience whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

All games on pub 504 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency. pub 504 is committed to fair play and operates under applicable gaming regulations to protect every player on the platform.

pub 504 welcomes new Filipino players with a generous welcome package that includes a deposit match bonus on your first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses are subject to wagering requirements — read the bonus terms carefully before claiming so you know exactly what's needed to convert bonus funds into withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of your bonus amount before you can withdraw the bonus funds. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to real withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on pub 504 for exact details.

The pub 504 VIP program rewards loyal players with exclusive perks including higher withdrawal limits, dedicated account managers, faster payout processing, personalised bonuses, and invitations to special events. VIP status is earned through consistent play and wagering activity on the platform. Visit the VIP page for full details on tiers, benefits, and how to qualify.

You must be at least 21 years old to register and play at pub 504. This is the legal minimum age for online gambling in the Philippines as set by PAGCOR regulations. pub 504 enforces strict age verification — all accounts must submit a valid government-issued ID confirming age before any real-money activity is permitted. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

Log in to your pub 504 account and go to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately. Reducing a limit is instant; increasing a limit requires a 24-hour cooling-off period before it takes effect — this is intentional, to prevent impulsive decisions. For more details, visit our Responsible Gaming page.

Self-exclusion allows you to lock your pub 504 account for a set period — 30 days, 90 days, 180 days, or permanently. To activate self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your Account Settings. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. Permanent self-exclusion cannot be reversed. We take this seriously and process all requests within 24 hours.

pub 504 operates under applicable Philippine gaming regulations and is committed to providing a secure, fair, and transparent gaming environment for all Filipino players. The platform uses SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. Our responsible gaming framework aligns with PAGCOR's player protection guidelines to ensure every player is treated fairly and safely.